I don't have a credit card. Can I pay with a check or money order?

We accept checks or money orders in US Dollars only. You'll need to figure out the shipping cost, and there are two ways to do that:

1. Go through the order process online—providing a shipping address so that postage gets calculated—right up to the point where you would enter the credit card information. Then, print off the web page (or write down the pertinent info), and send it with payment to the address below.
2. Contact us (417-681-0433) or e-mail us at sales@madhatterrgames.com; let us know what you want and where you want it shipped, and we'll calculate the shipping cost for you. Write down the pertinent info, and send it with payment to the address below.

What does "Order Pending" mean?

As soon as your order is placed, its status is "Pending." 

What does "Order Processed" mean?

As soon as your credit card is charged (or we recieve payment), its status is changed to "Processed." 

How long does an order take to process?

As most of the items sold on this website are kept in various warehouses across the USA and may take time to put together, the processing time for new orders is 5-7 days (this does not include Pre-Order & Back-Order items which the manufacturer may not have released yet.)

We use the United States Postal Service Priority shipping for all shipping through MadhatterrGames.com

How do preorders work?

Preorder items have been announced by the manufacturer, but are not yet available. If the manufacturer has provided an expected release date, we pass that date on, but it is not a guaranteed ship date.

If you order preorder items along with non-preorder items, you can choose whether or not we hold the other items until the preorder arrives, or whether we ship items as they become available.

In the rare circumstance we receive notice from the manufacturer that a preorder product has been cancelled, we will cancel your preorder (refund any payment made) and let you know. If the manufacturer notifies us that the final product differs substantially from the product as it was initially marketed, we'll let you know, and ask if you'd like to cancel or change your preorder.

What does "Backorder" mean?

Backorder items are not currently available in our warehouse, but our suppliers indicate that they will again be available sometime in the future. We usually don't know when backorder items will be restocked. Some items can be backordered for just a few days; others for many months.

If you order backordered items along with non-backordered items, you can choose whether or not we hold the other items until the backorder arrives, or whether we ship items as they become available. Since we don't know when backordered items might arrive, we'd generally recommend you choose to ship them separately, or you may be waiting a very long time for the rest of your items.

How do I cancel an order?

To cancel an order, please contact us at: sales@madhatterrgames.com or 417-681-04333.

I forgot my password. How do I recover it?

Enter your email address on the password request page and we'll email you your password.